FREQUENTLY ASK QUESTIONS

About Order

Can I cancel or modify my order? +

Yes, you can cancel or modify your order within 1 hour of placement. Please contact us immediately.

What happens if my favorite product is sold out? +

You can sign up for email notifications when the product is back in stock.

Where else can I purchase Essentive® products? +

We are available on Amazon, Walmart, and selected retail stores.

Shipping & Deliver

When will my order be shipped? +

Orders are typically processed within 1-2 business days.

How much does shipping cost? +

Shipping is free on orders over $50. Otherwise, a flat rate of $5.99 applies.

What should I do if my package says it was delivered, but I didn’t receive it? +

Please check with neighbors or your local post office. If still missing, contact us within 7 days.

Can’t find your answer?

Let us know your thought! Email us at Info@essentive.ca
We'll respond within 24-48 business hours.

Ingredients & Sourcing

Are Essentive® products natural? What ingredients do you avoid? +

Yes, Essentive® products are made with natural ingredients. We avoid artificial colors, flavors, preservatives, GMOs, gluten, and high fructose corn syrup.

Are Essentive® products vegan? +

Many of our products are vegan. Please check the individual product label for specific dietary information.

What sets Essentive® apart from other natural products? +

Our products feature clinically-studied ingredients, third-party testing, and sustainable sourcing practices.

Quality & Storage

Where are Essentive® products made? +

Our products are manufactured in FDA-registered facilities in the USA.

What is the shelf life of Essentive® products? +

Our gummies have a shelf life of 24 months from the manufacture date.

How should I store my Essentive® gummies? +

Store in a cool, dry place away from direct sunlight. Do not refrigerate.

Taking Your Supplement

How often should I take Essentive® products? +

We recommend taking our supplements daily as directed on the product label.

Can I take Essentive® products if I'm pregnant or breastfeeding? +

Please consult your healthcare provider before taking any supplement during pregnancy or while nursing.

Do I need to take Essentive® products with food? +

While not required, taking with food may help with absorption and reduce stomach sensitivity.

Can I take multiple Essentive® products together? +

Yes, our products are designed to be complementary. Always follow recommended serving sizes.

Can I take Essentive® products with other supplements or medications? +

We recommend consulting your healthcare provider before combining supplements or taking with medications.

Return & Exchange

Can I return or exchange a product? +

Yes, we offer returns within 30 days of purchase. Please contact our customer service team for assistance.